How do I place an order?

You can go to the kit builder, design your kit, add it to the cart, and make a payment. You will receive a confirmation within 24 hours, and we will start working on your order. Alternatively, you can go to the "REQUEST A QUOTE" page and send us details of your order, and we will send you a quotation within 24 to 48 hours. If you need help with designing, our designers will make designs for you, and after your approval and payment, we can move towards production.

What payment methods are accepted?

We accept all payment methods, including PayPal, Online Transfer, Western Union, Bank Transfer, and Card Payment.

What is the shipping/delivery process?

We provide free shipping on all orders, and your products will be delivered to your address. We will keep you informed throughout the process, and you will get an email when your shipment is dispatched. You can track your shipment using the tracking number and link we sent you in your email.

Can I track my order?

Yes, you can track your order using the tracking number and link we sent you in the email.

Do you offer international shipping?

Yes, since we ship products worldwide, we provide free shipping to almost all parts of the world, with some exceptions. We will let you know about any exceptions when you place your order.

What is your return/exchange policy?

We don't offer exchanges because all our products are customized per the client's specifications. If there is a mistake on our part, then we will make new products for you and will ship them to you. We don't offer refunds, but if we make a mistake in your order, we will make it again and send it to you.

How long does it take to receive a customized product?

We normally take 14 working days to deliver the custom uniforms. The time it takes for us to make the custom apparel depends on the quantity, design, and availability of fabrics. If you need customized fabric, it might take an additional 15 working days to source the fabric.

What materials are used in the manufacturing of your products?

We use various materials in our products, and you can check the respective category pages for the available options of materials and fabrics.

Are your products suitable for specific sports or activities?

Yes, we use premium-quality polyester blends that keep you dry while playing sports. You can check the fabric options on the category pages.

What is the durability and longevity of the products?

We use premium-quality fabrics, dyes, embroidery, and sublimation to make our products. The main method used for customizations in custom uniforms is sublimation, and the dyes won't fade or come off even after years of use.

Can I request samples to assess the quality?

Yes, you can request samples to assess the quality, and we will charge a small amount for the samples. We want you to get samples first so that you can have an idea regarding the quality we will deliver.

How do I determine the correct size for my apparel?

We have our size chart available on the size chart page, and all the sizes with their countries are mentioned there. You can check these measurements and match them with your clothing or sports uniforms to understand the sizing.

Can I customize the colors and designs of the products?

Yes, you can customize the colors, designs, and fabric. You can do it using our kit builder, or you can send your files, and we will make mock-ups for your products and send them to you for approval.

What personalization options are available (e.g., adding names, numbers, logos)?

We offer plenty of customization options, including adding numbers, names, logos, colors, fabrics, etc. Our design team will help you throughout the process.

Are there any limitations on customizations?

No, there are no limitations on customizations. We want you to design your products using every detail in your mind.

Do you offer discounts for bulk/team orders?

Yes, the higher the quantity, the lower the price. The prices and quantity discounts are mentioned on the respective category pages.

How do I place a bulk order?

You can request a quote, and we will send you a quotation with the quantity mentioned. You can then place bulk orders easily.

Are there any special requirements for team/club logos or sponsorships?

If you are using logos for world-renowned brands, we might ask you for a letter from the respective sponsor to show the customs department that we are allowed to use the logo of your respective sponsors.

What is the minimum order quantity for custom products?

The minimum order quantity is 10. Orders with quantities below 10 may incur additional shipping charges.

How should I care for and wash the products?

The care labels inside the clothing provide specific care and wash instructions. Please check the care labels for detailed instructions.

Are the products machine washable?

Yes, almost all of our products are machine washable. If there are any non-machine washable products, we will inform you about them.

Are there any specific instructions for customized items?

We will mention any special care instructions, if applicable, on the care labels.

I need help with the website. Can you assist me?

If you need help using the website or kit builder, kindly message us using the pop-up icon or email us at sales@depexsportswear.com.

How can I contact customer support?

You can email us at sales@depexsportswear.com, and we will typically reply within 24 hours.

Can you guide me in customizing my design?

Yes, feel free to send us any inquiries at sales@depexsportswear.com, and we will respond to you and help you throughout the process. We can even arrange a call with our customer representative, who will assist you with your query.

Do you provide help with logo design or artwork?

Yes, we offer free designing services and help throughout the design process.

What are the shipping costs?

We offer free shipping for custom uniforms, and the shipping costs are included in the quotation we provide for custom apparel. However, any custom or duty fees in your country will be your responsibility.

How long does it typically take for an order to be processed and shipped?

For custom uniforms, we normally take 15 working days to deliver. In the case of custom apparel, the production time depends on various factors, and we will inform you about it when you request a quote.

an I change the shipping address after placing an order?

Unfortunately, you cannot change the shipping address once we have dispatched your order.

What should I do if my package is lost or damaged during transit?

If your package is lost or damaged during transit, please inform us, and we will either refund your money or make new products for you.

How can I check the status of my order?

e will provide you with a tracking number and link that you can use to track your order.

Can I make changes to my order after it has been placed?

You can email us, and if production has not yet started, we will do our best to accommodate your requests for changes.

an I cancel my order? What is the cancellation policy?

Once production has started, you cannot cancel your order. We will send you an email once we start production, and after that, we won't be able to cancel your order.

Do you ship to international countries?

Yes, we ship internationally and offer free delivery to most parts of the world, with a few exceptions. If your location falls under those exceptions, we will notify you.

What are the international shipping charges and delivery times?

We offer free shipping on most of our products. The delivery time for custom uniforms is 15 working days, while custom apparel production time depends on customization, fabric availability, and quantity.

Are there any additional customs fees or taxes for international orders?

No, there are no additional fees normally. However, in some countries, customs or duty fees may be charged, and you will be responsible for paying those fees.

Do you offer international returns or exchanges?

We only offer exchanges and returns when we have made a mistake in your order. In such cases, we will make new products and send them to you.

Are there any ongoing promotions or discounts available?

We will mention any discounts or promotions on our main page. Kindly visit the main page to see current promotions and discounts.

How can I redeem a coupon or promo code?

You will be given an option to redeem a coupon or promo code when you place your order.

Do you offer discounts for newsletter subscribers or first-time customers?

No, all our offers are mentioned on the main page. Kindly visit the main page for information on discounts and offers.

Do your products come with a warranty?

No, since we make customized clothing, we can't provide a warranty, except for the guarantee that the color won't fade and the fabric won't shrink. However, even with our high-quality materials, natural wear and tear can occur over time.

What should I do if I encounter a defect or quality issue with my product?

If you face any issues, kindly inform us, and we will assist you. If the defect is due to our mistake, we will make new clothing for you and send it to you.

Are there any specific care instructions for products made from certain materials?

All care and washing instructions will be mentioned on the tag inside the clothing on the care label.

What measures do you take to ensure the security of customer information?

Our customers' privacy is of utmost importance to us. We strive to ensure that all information regarding our customers is kept confidential and sharing by all means is strictly professional.

How is my personal information used and protected?

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect your information. Please refer to our Privacy Policy on our website https://depexsportswear.com/ or services for detailed information on our privacy practices.

Do you share customer data with third parties?

We may use third-party web hosting services to provide our website or services. The terms and conditions of the web hosting service provider may apply to your use of our website or services.

Joseph Jose - Depex Sportswear

The customer service was exceptional, and the delivery was prompt. The kits fit perfectly, and the logo embroidery was top-notch. We’ll definitely be ordering from them again!

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